First Visit

Your initial appointment will consist of a consultation explaining your diagnosis and treatment options.  Rarely, surgery can be performed on the same day as the consultation.  After your initial visit, a second appointment will be made for your surgery on another day.

Please assist us by providing the following information at the time of your consultation:

IMPORTANT:  All patients under 18 years of age must be accompanied by a parent or guardian.


If your dentist or physician has taken x-rays, you may request that they forward them to our office.  If there is not enough time, please pick them up and bring them to our office or have them emailed to appts@instituteoffacialsurgery.biz.  If additional films are necessary, they can be taken at our facility.

Financial Information

For your convenience, we accept Visa, Mastercard, Discover, American Express, and CareCredit.  We deliver the finest care at the most reasonable cost to our patients.  Therefore, payment is due at the time service is rendered, in some circumstances one week prior to surgery, unless other arrangements have been made in advance.  If you have questions regarding your account, please contact us at 701-255-4000 or toll free at 1-800-452-FACE.  Many times a simple telephone call will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

We will send you a monthly statement.  Most insurance companies will respond within four to six weeks.  Please call our office if you statement does not reflect your insurance payment within that time frame.  Any remaining balance after your insurance has paid is your responsibility.  Your prompt remittance is appreciated.  We can make arrangements for a monthly payment plan, but that must be implemented prior to the actual procedure.

Check Policy

Should your check be returned for insufficient funds, you expressly authorize your account to be electronically debited or bank drafted for the amount of the check plus any applicable fees.  The use of a check is your acknowledgement and acceptance of this policy and its terms and conditions.

Writing checks from a closed account is considered fraudulent and your balance, along with returned check fee, will be immediately turned over to a collection agency.

If your check is returned for any other reason, a fee will be added to your balance and you will have 10 days to pay your balance in full.  Failure to do this will result in your account being turned over to a collection agency.

Insurance Information

At the Institute of Facial Surgery we make every effort to provide you with the finest care and the most convenient financial options.  To accomplish this we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures.  If you have any problems or questions, please ask our staff.  They are well informed and up-to-date and can be reached by phone at 701-255-4000 or toll free at 1-800-452-FACE.

Please call if you have any questions or concerns regarding your initial visit.

Please bring your insurance information with you to the consultation so that we can expedite reimbursement.



Find Us

2331 Tyler Parkway | Bismarck, ND 58503 | o 701.255.4000 | f 701.255.1992 | 800.452.FACE